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    Refund Policy

    This Refund & Cancellation Policy explains the conditions under which refunds may or may not be granted for purchases made on our website. By purchasing from Novastar HK Limited, you agree to this policy.

    1. Digital Product Nature

    All products sold on this website are digital online courses. Because digital content is delivered instantly or made accessible immediately after purchase, all sales are generally considered final once access has been granted.

    2. No Automatic Refunds

    We do not offer automatic refunds for:

    • Change of mind after purchase
    • Lack of usage or engagement with the course
    • Failure to read course descriptions before purchase
    • Accidental purchases after course access have been delivered
    • Dissatisfaction due to personal expectations or subjective experience

    3. Eligible Refund Cases (Exceptions)

    Refunds may be granted at our sole discretion in the following cases:

    a) Technical Issues
    • You are unable to access the course due to a verified technical fault on our side
    • The issue cannot be resolved within a reasonable timeframe
    b) Duplicate Charges
    • You were charged multiple times for the same product due to a system or payment error
    c) Incorrect Purchase
    • You purchased the wrong course and have not accessed any course materials (case-by-case review)

    4. Refund Request Timeframe

    All refund requests must be submitted within 7 days of purchase. Requests submitted after this period may not be considered.

    5. Refund Process

    To request a refund, please contact us at:

    Email: contact@risebeyondgrowth.com

    Please include:

    • Full name
    • Email used for purchase
    • Order receipt or transaction ID
    • Reason for refund request

    We may request additional information to verify your claim.

    6. Course Access and Refund Eligibility

    • If you have accessed or consumed a significant portion of the course, you may no longer be eligible for a refund
    • Downloaded materials, videos, or worksheets may void refund eligibility
    • Abuse of the refund system may result in account suspension

    7. Chargebacks

    We encourage you to contact us first before initiating a chargeback.

    Unjustified chargebacks may result in:

    • Suspension of account access
    • Restriction from future purchases
    • Submission of transaction evidence to payment providers

    8. Cancellations

    Since courses are digital and accessed immediately:

    • Orders cannot be cancelled once payment is completed and access is granted
    • Subscription-based services (if applicable in the future) may be cancelled according to their billing cycle terms

    9. Changes to This Policy

    We reserve the right to update or modify this Refund & Cancellation Policy at any time. Continued use of the website after changes means you accept the updated policy.

    10. Contact Us

    If you have any questions regarding refunds or cancellations, please contact us at contact@risebeyondgrowth.com.